Privacy Policy – eb99

Personal Data You Provide Directly

When you register an account or interact with eb99 services, you provide us with personal information including the following:

• Full name and date of birth, used to verify your identity and confirm that you meet the minimum age requirement of 21 years.
• Bangladesh mobile phone number and, where provided, an email address. These are used for account verification, security notifications, and customer support communications.
• Residential address, used for KYC verification purposes to confirm your location in Bangladesh and meet anti-money-laundering requirements.
• Identity documents submitted for KYC verification, which may include your National Identity Card (NID), passport, or birth certificate. These documents are stored securely and accessed only by authorised verification staff.
• Payment method details, including the bKash, Nagad, Rocket, or Upay mobile wallet numbers or bank account identifiers used to make deposits and receive withdrawals. Full payment credentials are never stored on eb99 servers — transaction references only are retained.

Data Collected Automatically

When you access the eb99 platform, certain technical data is collected automatically by our systems to ensure the platform functions correctly and to protect account security:

• Device information including device type, operating system version, browser type and version, and screen resolution. This helps eb99 optimise the platform for the devices used by Bangladeshi players.
• IP address and approximate geographic location derived from the IP address. This is used to verify that you are accessing eb99 from Bangladesh and to detect suspicious login activity.
• Session data including login timestamps, pages visited, games played, bets placed, and platform interactions. This data is used to personalise your experience, detect fraud, and resolve disputes.

eb99 processes your personal data only where there is a valid legal basis for doing so. The legal grounds on which we rely include the following:

• Contract performance: processing is necessary to fulfil our contractual obligations to you, including account registration, providing access to games and betting, processing deposits and withdrawals, and providing customer support.
• Legal obligation: processing is necessary to comply with applicable legal requirements, including KYC and anti-money-laundering obligations, age verification, and responding to lawful requests from regulatory and law enforcement authorities.
• Legitimate interests: processing is necessary to pursue our legitimate interests in fraud prevention, platform security, service improvement, and responsible gaming monitoring — provided those interests are not overridden by your rights and interests.
• Consent: where we process your data on the basis of consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Service Providers and Technology Partners

eb99 engages trusted third-party service providers to support platform operations. These include game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processing partners (bKash, Nagad, Rocket, Upay and banking intermediaries), identity verification services, fraud detection technology providers, and hosting and infrastructure services. These partners access only the data they need to perform their specific functions and are contractually required to process data in accordance with this Policy.

Regulatory and Law Enforcement Disclosure

eb99 may disclose your personal data to government agencies, regulatory bodies, or law enforcement authorities where required by applicable law, where we are subject to a lawful order or court process, or where we have reasonable grounds to suspect fraud, money laundering, or other criminal activity associated with your account. Such disclosures will be made to the minimum extent necessary and will be documented internally.

Business Transfers

In the event that eb99 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it, prior to the transfer taking effect.

Payment transactions on eb99 are processed via trusted Bangladesh mobile financial services and banking partners including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, eb99 transmits only the minimum necessary transaction data to your chosen payment provider to complete the transfer. eb99 does not store full mobile wallet PINs, bank account passwords, or card numbers on its servers. Payment data is transmitted using SSL encryption at all times. Transaction records (amounts, timestamps, reference numbers) are retained by eb99 for a minimum of five years for audit, dispute resolution, and anti-money-laundering compliance purposes.

Types of Cookies We Use

eb99 uses cookies and similar tracking technologies to ensure the platform functions correctly, keep you logged in during a session, and improve your overall experience. The following categories of cookies are used on eb99:

• Strictly necessary cookies: these are essential for the platform to function and cannot be disabled. They include session authentication tokens, security cookies that prevent cross-site request forgery, and cookies that remember your language preference.
• Performance and analytics cookies: these collect anonymised data about how players use the eb99 platform, such as which pages are visited most frequently and how long sessions typically last. This data is used to improve platform performance and fix technical issues.
• Functional cookies: these remember your platform preferences, such as your chosen language setting and any responsible gaming limits you have set, so that these preferences are applied automatically each time you log in.

Managing Your Cookie Preferences

You can control cookie settings through your mobile browser's privacy settings. Please note that disabling strictly necessary cookies will prevent the eb99 platform from functioning correctly and you will not be able to remain logged in or access games. eb99 does not use third-party advertising cookies or share cookie data with marketing networks.

eb99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account registration data and KYC documents are retained for the duration of your account and for a minimum of five years following account closure; transaction and financial records are retained for a minimum of five years from the date of the transaction; customer support communications are retained for two years; session and gameplay logs are retained for 12 months. These periods may be extended where eb99 is involved in legal proceedings, regulatory investigations, or dispute resolution processes that require the data to be preserved for longer.

When your personal data is no longer required, eb99 will securely delete or anonymise it in a manner that ensures it cannot be reconstructed or attributed to you. Anonymised aggregate data (which cannot be used to identify you) may be retained indefinitely for statistical and platform improvement purposes.

eb99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmissions between your device and the eb99 platform; secure server infrastructure with access controls limiting data access to authorised personnel only; regular security assessments and penetration testing of the platform; two-factor authentication options available to all registered players; and automatic session timeouts to prevent unauthorised access to unattended accounts.

While eb99 implements robust security measures, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, eb99 will notify affected players promptly and take all reasonable steps to contain the breach and mitigate its impact. You also play a role in keeping your account secure: always use a strong, unique password for eb99, never share your login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

eb99 operates a strict minimum age policy of 21 years. The platform is not directed at individuals under the age of 21 and eb99 does not knowingly collect personal data from anyone below this age. Age verification is a mandatory step in the registration process, and eb99 reserves the right to request documentary proof of age at any time. If eb99 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account closed immediately. If you believe a minor has registered on eb99, please notify us at [email protected] so we can investigate and take appropriate action.

The eb99 platform may reference or be associated with third-party services including game providers (Pragmatic Play, Evolution Gaming, Spribe and others), payment providers (bKash, Nagad, Rocket), and technology infrastructure partners. These third parties operate their own privacy policies and data practices, which are independent of this Policy. eb99 is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of eb99.

eb99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on the platform. The updated Policy will be published on this page with a revised effective date. Your continued use of the eb99 platform following the publication of any revised Policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how eb99 handles your personal information, please contact our support team by email at [email protected]. Include "Privacy Enquiry" in the subject line so our team can route your request to the appropriate person. We aim to respond to all privacy-related queries within 5 business days. For urgent data security concerns, such as suspected account compromise, please mark your email as urgent and our team will prioritise your case.