Responsible Gaming at eb99
eb99 is committed to providing a safe and enjoyable betting environment for all players in Bangladesh. Our responsible gaming tools give you full control over your play — so that gaming stays entertaining, never harmful.
21+ Only — Play Responsibly🛡️ Our Approach to Responsible Gaming
At eb99, we believe that gambling should always be a form of entertainment — not a way to make money, solve financial problems, or escape personal difficulties. The vast majority of our players in Dhaka, Chittagong, Sylhet and across Bangladesh enjoy cricket betting, slots, and live casino games safely and within their means. But we also recognise that for a small number of people, gambling can become problematic.
That is why we have built a comprehensive suite of responsible gaming tools directly into the eb99 platform. These tools are free to use, always available, and can be activated in minutes through your account settings or by contacting our support team at [email protected]. We treat responsible gaming as a core part of how eb99 operates — not an afterthought.
⚙️ Player Protection Tools
Six tools you can activate at any time to maintain control over your gaming activity on eb99.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.
Session Timers
Limit how long you can play in a single session. You will receive an alert when your session limit is approaching.
Self-Exclusion
Temporarily or permanently exclude yourself from the eb99 platform for periods ranging from 24 hours to lifetime closure.
Account Lock
Immediately lock your account at any time. A locked account cannot be used until you contact support to re-verify your identity and intent.
Activity History
Review a full breakdown of your deposits, withdrawals, bets placed, and session durations at any time from your account dashboard.
Cooling-Off Period
Take a short break from gaming by activating a cooling-off period of 24 hours, 48 hours, or 7 days without permanently closing your account.
💳 Deposit Limits
eb99 allows all registered players to set voluntary deposit limits on their accounts. These limits control the maximum amount you can deposit over a given time period and are one of the most effective tools for managing your spending. The following limit types are available:
- Daily deposit limit: the maximum amount you can deposit in any 24-hour period. Suitable for players who want tight day-to-day control over their spending.
- Weekly deposit limit: the maximum amount you can deposit in any 7-day rolling period. Useful for budgeting your gambling expenditure on a weekly basis.
- Monthly deposit limit: the maximum amount you can deposit in any calendar month. This is the recommended starting point for players new to deposit limit tools.
- Important: reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is designed to prevent impulsive limit increases made during periods of heightened play.
To set or adjust a deposit limit on your eb99 account, log in and navigate to your account settings, or contact our support team at [email protected] with the subject line "Deposit Limit Request". Limits can be set in Bangladeshi Taka (৳) and applied immediately.
⏰ Session Time Limits
Session time limits allow you to set a maximum duration for any single gaming session on eb99. Once your session reaches the limit you have set, you will receive a notification, and you will be automatically logged out if you do not choose to extend. Available session limit options include:
- 30-minute session limit: recommended for players who want to keep each gaming session brief and structured, avoiding extended play periods.
- 1-hour or 2-hour session limit: a moderate option for regular players who enjoy longer sessions but want a natural break point built into their play routine.
- Custom session limit: set a custom duration that suits your personal routine. Session time limits can be combined with deposit limits for maximum control over your gaming activity.
🚫 Self-Exclusion
Self-exclusion is a formal tool that allows you to block your own access to the eb99 platform for a set period of time. eb99 offers the following self-exclusion options:
- 1Short-term exclusion (24 hours to 30 days): block access to your account for a brief period. This is useful if you feel you need a short break from gambling activity without a long-term commitment.
- 2Medium-term exclusion (3 months or 6 months): block access for an extended period. During this period, eb99 will also suppress all marketing and promotional communications to your registered contact details.
- 3Long-term exclusion (1 year or 5 years): for players who require a longer period away from gambling. This option is recommended for players who have identified signs of problem gambling in themselves.
- 4Permanent self-exclusion: permanently close your eb99 account. This decision cannot be reversed for a minimum of 5 years. After this period, reinstatement is subject to a thorough review process and is not guaranteed.
To activate any self-exclusion option, contact [email protected] with the subject line "Self-Exclusion Request" and state the exclusion period you require. Our team will activate the exclusion within 24 hours of receiving your request and confirm by reply. During the exclusion period, you will not be able to log in, deposit, or place bets on eb99.
🔍 Reality Check Notifications
Reality check notifications are periodic reminders that appear on your screen while you are playing, showing you how long your current session has lasted and how much you have deposited or wagered in that session. This feature is designed to gently interrupt extended play and prompt you to reflect on your activity. You can set reality check intervals at 30 minutes, 60 minutes, or a custom interval of your choosing. When a reality check notification appears, you will see a summary of your current session stats and be given the option to continue playing, take a break, or end the session. Reality checks are enabled by default for all accounts and can be adjusted through your account settings.
⚠️ Recognising Problem Gambling
Problem gambling can affect anyone regardless of age, background, or income. The following are common warning signs that gambling may be becoming a problem. If you recognise any of these signs in yourself or someone you know, please seek help immediately.
- ⚠️Spending more money on gambling than you originally intended, or chasing losses by continuing to bet after a losing streak in an attempt to recover what was lost.
- ⚠️Borrowing money from family, friends, or financial institutions in Bangladesh — or selling personal belongings — specifically to fund gambling activity.
- ⚠️Gambling interfering with work, study, family responsibilities, or relationships. Missing important commitments or events because of time spent gambling online.
- ⚠️Feeling restless, irritable, or anxious when unable to gamble, or using gambling as a way to cope with stress, anxiety, loneliness, or depression.
- ⚠️Concealing gambling activity from family or close friends, or lying about the amount of time and money spent on gambling to avoid conflict or judgment.
- ⚠️Repeatedly attempting to cut back on or stop gambling but finding it difficult or impossible to do so despite genuine efforts and intentions.
If you recognise any of these warning signs, please stop playing immediately and contact eb99 support at [email protected] to request a self-exclusion, account lock, or cooling-off period. Your wellbeing is more important than any bet. Help is available.
🔞 Age Verification and Under-21 Protection
eb99 operates a strict minimum age policy. Only persons aged 21 years or above are permitted to register and use the eb99 platform. Age verification is a mandatory step during the registration process. Players are required to provide their date of birth and, where requested, documentary proof of age such as a National Identity Card (NID) or passport. eb99 reserves the right to request age verification documents at any time. Any account found to belong to a person under the age of 21 will be suspended immediately and any funds held in that account will be handled in accordance with our Terms & Conditions.
If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling platforms, we strongly recommend using parental control software on shared devices. You should also ensure that your eb99 account credentials — including your login details and bKash or Nagad PIN — are never accessible to minors. If you believe a minor has registered on eb99, contact [email protected] immediately.
✅ Tips for Staying in Control
Keeping gambling enjoyable and under control is something every player can actively work on. Here are five practical tips that eb99 recommends to all players in Bangladesh:
- 1Set a strict budget before you start playing and stick to it. Decide in advance the maximum amount you are willing to lose in a session — and treat that amount as the cost of entertainment, not an investment you expect to recover.
- 2Never gamble with money you cannot afford to lose. Rent, utility bills, food costs, and family obligations always come before gambling. If meeting basic needs requires the money in your eb99 account, withdraw it and use it for those needs.
- 3Take regular breaks. Every 30 to 60 minutes, step away from the screen, stretch, drink water, and do something unrelated to gambling. Fatigue and prolonged focus on betting can impair your judgement and lead to impulsive decisions.
- 4Never chase losses. Losing streaks are a normal part of gambling, and attempting to win back lost money by increasing your stakes or extending your session almost always leads to larger losses. Accept the loss, end the session, and return another day.
- 5Talk to someone you trust if gambling is causing you stress. Whether it is a family member in Dhaka, a close friend, or a professional counsellor, sharing your concerns with someone is an important first step. You do not have to face gambling difficulties alone.
💚 eb99's Commitment to Player Welfare
eb99 views responsible gaming as an ongoing, active commitment — not a legal checkbox. We continuously review and update our player protection tools to ensure they reflect best practice and genuinely support the wellbeing of players across Bangladesh. Our support team is trained to identify signs of problem gambling in player communications and is empowered to proactively reach out when patterns suggest a player may need assistance.
eb99 also commits to never targeting players who have requested a self-exclusion or cooling-off period with promotional messages, bonuses, or re-engagement campaigns. Once a player activates any form of exclusion, all marketing communications from eb99 to that player are halted for the full duration of the exclusion period. We believe that the integrity of our responsible gaming programme depends on this commitment being upheld without exception.
📞 Get Help — Contact eb99 Support
If you feel that gambling is becoming a problem for you — or if you simply want to talk to someone about your gaming habits — eb99's support team is available seven days a week. We will listen without judgement and help you activate whichever responsible gaming tool is right for your situation.
eb99 Player Support
Contact our team any time for responsible gaming assistance. Email us at:
[email protected]When Contacting Support, Include:
To help us process your responsible gaming request as quickly as possible, include the following details in your email:
- Your registered mobile number (the number linked to your eb99 account) so we can verify your identity quickly.
- The type of responsible gaming tool you want to activate (deposit limit, session limit, self-exclusion, account lock, or cooling-off period) and the specific settings or duration you require.
- The subject line of your email — use "Responsible Gaming Request" so our team can prioritise your case immediately on receipt.
Play Smart, Play Safe at eb99
Now that you know about our responsible gaming tools, explore eb99 Casino, check our FAQ, or review our Terms for more details.