eb99 Frequently Asked Questions

Creating an eb99 account takes under two minutes. Visit eb99.bio, tap the registration button, enter your mobile number, a secure password, and your date of birth — you must be 21 or older to register. After submitting, an OTP is sent to your phone; enter it to activate your account instantly. Once active you can deposit, claim your welcome bonus, and start playing right away.

eb99 uses KYC verification to confirm player identities before processing withdrawals. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to submit a selfie holding your ID. Upload clear, well-lit images to speed up the review process, which is typically completed within 24 hours on business days.

To reset your eb99 password, tap Forgot Password on the login page and enter your registered mobile number. An OTP will arrive within seconds — enter it and choose a new strong password. If the OTP does not reach you within two minutes, double-check the mobile number you registered with, or email [email protected] for manual assistance.

No — eb99 permits exactly one account per person. Creating duplicate accounts, whether on the same or different phone numbers, violates our Terms and Conditions and will result in the suspension of all associated accounts along with forfeiture of any balances. If you have accidentally created a duplicate, contact [email protected] immediately for resolution.

To permanently close your eb99 account, email [email protected] with the subject line Account Closure Request and include your registered mobile number for identity verification. Any remaining balance will be withdrawn to your verified payment method before the account is closed. Closure requests are processed within 5 business days and are irreversible once completed.

bKash deposits on eb99 are credited to your account within 30 seconds to 2 minutes in most cases. On peak days such as BPL or IPL match evenings, occasional delays of up to 5 minutes can occur. If your balance has not updated after 10 minutes, contact [email protected] with your bKash transaction ID and our team will investigate and manually credit if confirmed.

The minimum deposit on eb99 is ৳200 across all supported payment channels, including bKash, Nagad, Rocket, and Upay. eb99 does not charge a deposit fee — any transaction charge displayed comes from your mobile wallet provider, not from the platform. Very large single deposits may trigger a routine KYC review for account security purposes.

The minimum withdrawal on eb99 is ৳500 for bKash, Nagad, and Rocket. Withdrawals are typically processed within 1 to 4 hours; during quieter periods they often arrive sooner. Your account must be KYC-verified before your first withdrawal can be approved. eb99 does not charge a fee on standard mobile wallet withdrawals.

eb99 supports bKash, Nagad, Rocket (Dutch-Bangla), and Upay for instant mobile wallet transactions in BDT. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), City Bank, and Sonali Bank are also accepted. bKash and Nagad are the most popular choices among Bangladesh players because of their speed and near-universal availability across the country.

eb99 does not charge fees on standard withdrawals via bKash, Nagad, Rocket, or Upay. The full amount you request is transferred to your mobile wallet, minus any taxes applicable under Bangladesh law. Note that your mobile wallet provider may apply a small incoming-transfer fee on their end — this is outside eb99's control. Bank transfer withdrawals may carry disclosed processing charges.

Yes — eb99 covers cricket betting on all major tournaments including the Bangladesh Premier League (BPL), T20 World Cup, IPL, ICC Champions Trophy, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, total sixes, over/under run lines, and live in-play betting. Odds update in real time during supported matches and are displayed in BDT equivalent.

All slot games on eb99 are supplied by certified providers including Pragmatic Play and other independently audited studios. Each game uses RNG (Random Number Generator) technology verified by third-party testing labs, ensuring every spin outcome is fully random and cannot be manipulated. The game's RTP percentage is set by the provider and is visible in the game information panel before you start playing.

Yes — eb99 is fully optimised for mobile browsers on Android and iOS with no app download required. Open eb99.bio in Chrome or Safari on your phone and all features are available, including cricket betting, slots, live casino, and crash games. The layout is built for smaller screens typical of Bangladesh players, including budget Android handsets running Chrome on a 4G connection.

Pre-match betting means placing bets before a match starts, when odds are set in advance and relatively stable. Live (in-play) betting lets you bet while the game is happening, with odds shifting in real time based on score, wickets, and match momentum. eb99 offers in-play cricket markets including next over total, next wicket method, and current partnership runs for BPL, IPL, and international matches.

eb99's live casino lobby includes Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Andar Bahar, and Teen Patti, powered primarily by Evolution Gaming and Ezugi. Real dealers stream from professional studios 24 hours a day. Minimum bet amounts vary by table and are shown in BDT before you join. These games are especially popular with Bangladesh players who enjoy the feel of a real casino from their phone.

eb99 credits a welcome bonus to newly registered players after their first qualifying deposit. The exact bonus percentage and maximum cap are displayed on the promotions page at the time you sign up — check there for the current offer. All welcome bonuses are subject to wagering requirements before any winnings can be withdrawn. Full terms and conditions apply to every promotion.

A wagering requirement (rollover) is the number of times you must bet a bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x rollover means you must place ৳20,000 in total eligible bets before withdrawing. Cricket betting, slots, and most casino games contribute toward the rollover. Always read the specific T&C for each promotion before claiming it.

Yes — most bonuses on eb99 carry an expiry window, typically 7 to 30 days from the date the bonus is credited to your account. If you do not complete the wagering requirement within that period, the bonus and any associated winnings are forfeited automatically. The exact expiry for each promotion is stated in its individual terms and conditions, which eb99 strongly recommends reading before accepting any offer.

Free spins on eb99 are granted through specific promotions such as welcome bonus add-ons, seasonal offers during Eid or Pohela Boishakh, and reload bonuses for returning players. When free spins are active, they appear in the Promotions section of your account dashboard. Free spins are tied to a designated slot title, and any winnings from them are subject to a wagering requirement before withdrawal is permitted.

eb99 is a safe and reliable platform serving players across Bangladesh. The site uses industry-standard SSL encryption to protect all data transmitted between your device and our servers, keeping personal information and payment details secure at all times. All games are provided by independently audited studios using certified RNG technology. eb99 also provides responsible gaming tools to support player wellbeing.

The minimum age to register and play on eb99 is 21 years old. This rule applies to all players in Bangladesh without exception. eb99 verifies player ages during the KYC process, and any account found to belong to someone under 21 will be suspended immediately with any balance forfeited. If you are under 21 you are not permitted to use any part of the eb99 platform.

If gambling is affecting your life negatively, eb99 offers self-exclusion periods from 24 hours up to permanent account closure. To activate, email [email protected] with the subject Self-Exclusion Request and state your preferred duration. Our team applies the restriction within 24 hours. During exclusion you cannot log in, deposit, or place bets, and all promotional emails from eb99 are paused immediately.

To set a deposit limit, log in to your eb99 account and navigate to the Responsible Gaming section in your account settings, where you can set daily, weekly, or monthly caps in BDT. You can also request a limit by emailing [email protected] with the subject Deposit Limit Request and specifying the amount and period. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period before the higher amount becomes active.